NMDWS Teams With Software Next Door to Implement Softphone Solution with a 30% Productivity Improvement of Their Unemployment Insurance Administration Hearings
CloudCaller.io a Cutting-Edge Softphone and Leading Communications Solution for New Mexico Department of Workforce Solutions (NMDWS)
San Francisco, CA (PRWEB) June 24, 2019
The New Mexico Department of Workforce Solutions (NMDWS) (https://www.dws.state.nm.us/) and Software Next Door (SND) (https://www.softwarenextdoor.com/) jointly announced the implementation of an industry leading solution, with Salesforce as the CRM platform foundation, and SND’s CloudCaller.io (https://www.cloudcaller.io/), as the softphone application using the Twilio cloud-based telecommunication platform, for managing NMDWS’s Unemployment Insurance Claims hearing process.
The NMDWS is considered one of the leaders among the US fifty states in terms of implementing leading-edge technology as appropriate to improve its business processes. They required a highly secure recording and communication infrastructure to store and protect sensitive information for the administrative hearings of their state Unemployment Insurance claims.
NMDWS is considered one of the national leaders in terms of implementing leading-edge technology as appropriate to improve its business processes. The Agency required a highly secure recording and communication network infrastructure to store and protect sensitive information for the administrative hearings of their state Unemployment Insurance claims.
NMDWS designed and customized their Salesforce CRM application and selected SND’s CloudCaller.io, a cutting-edge cloud-based softphone solution because of the features and user friendly functionality. In addition, they were impressed by SND’s development and support engineering team technical depth and the thorough knowledge and quick understanding of NMDWS’s business requirements. The CloudCaller.io softphone solution uses the Twilio communication platform to provide comprehensive, high quality and low-cost communication services. The collaborative team of NMDWS and SND implemented the required, fully customized, scalable and secure solution, within the short timeline and at the cost projected in NMDWS’s budget.
“We are quite impressed by the CloudCaller.io application and SND’s understanding of our environment, requirements, and vision,” said Sue Anne Athens, the CIO for NMDWS. Regarding the implementation phase, she said. “They worked with us not only on their communication solution, but the integration with Salesforce and even in optimizing our network connectivity in the State.” After the solution was launched, she explained, “CloudCaller.io provides us with a highly secure and effective, easy to use conference capability, with secure access to, storing, and retrieving the administrative conference call hearing information and at an attractive cost which fits into our budget. It is very refreshing to have a solution that works well, people like it, and our technical staff isn’t constantly having to fix.”
“CloudCaller.io is a comprehensive softphone telecommunications application designed to be easily configurable, is 100% native to Salesforce and provides through use of Twilio’s communication platform the highest level of security and efficiency” said Dan Federman, CEO of Software Next Door. “Our development and support engineering teams are engaged from day 1, as part of our client’s team, ensuring deep knowledge of our client’s technology environment and needs, and resulting in fast and effective implementation and integration of agreed upon solutions,” Federman added.
This proven cloud-based technology solution, and a consulting and engineering team with in-depth knowledge of the requirements for this comprehensive, scalable, secure and attractively priced solution for Unemployment Claims Administration Hearings is now available to all 50 states.
The New Mexico Department of Workforce Solutions (NMDWS), whose mission is to Educate, Empower, Employ, and Enforce, is committed to being a leader in improving employment and poverty rates through workforce development, enhanced services for employers, and ensuring fair labor practices and workforce protections for New Mexicans. Learn more about the Department at http://www.dws.state.nm.us.
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